I emailed Cody asking reason for the partial refund and he said, 'the mirror was scratched and a bolt was bent.' I explained, I hardly took the mirror out of the box and it must have been damaged during shipping back. On 5/25/22, I received an email showing a partial refund for the 2nd mirror with no explanation. I finally called and Cody answered the phone. I called, emailed, even left a voicemail with Cody's manager with no response. I requested a shipping return label and it took over a week to get one. I contacted Cody and he said it must have been a mix up in their system. Upon getting the old mirror off, I noticed the electrical plug was different than the new one. A couple of days after shipping the first mirror back, I decided I would go ahead and install the second mirror. He responded that he would replace the mirror so I requested a return shipping label. Cody said, 'because we have had a lot of people trying to send back parts that aren't damaged.' A couple of days later, I made it home from out of town and sent the picture he had requested. I called Cody to ask what the relevance of this picture was since I had already sent a picture of the damages on the new mirror.

I emailed Checkered Flag and was responded to by Cody ***** Cody requested a picture of the new mirror next to the old mirror which was currently on the truck.

I received the order at my house and noticed one of the mirrors were damaged during shipping. Prior to placing the order, I called Checkered Flag Toyota and spoke with a representative to insure these were the correct mirrors for my vehicle and he confirmed.

On 4/14/22 I placed order ***** which consisted of two mirrors for my Toyota truck.

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